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Website Account Manager

Jazel provides a dynamic, entrepreneurial, fast paced team environment where good talent is recognized and utilized. We are a rapidly growing company looking for dependable and reliable people who are passionate and committed to providing exceptional customer service and support to mid and senior level business leaders. If you are smart, friendly and are consistently looking for ways to excel and make a difference, and if you feel you have the ability to create customer “Raving Fans”, then this opportunity may be right for you. You may be a good fit for our organization if you are a problem solver and a person that takes initiative and ownership with the focus on customer satisfaction and continual improvement.

Responsibilities

Create Jazel “Raving Fans”
Build and maintain exceptional client relationships with Owners, GM’s and Internet Directors
Develop consistent and proactive customer engagements via the phone
Provide professional follow-up and confirmation via email
Consistently review client websites and look for areas to enhance and improve
Proactively call clients to see if they need assistance with updates
Review client website analytics and look for areas of opportunity to improve
Review with clients their monthly reports and keep them updated on improvements made
Listen to a client’s need and troubleshoot on the best way to solve their need
Provide inbound call support when clients call requesting updates
Create job tickets clearly articulating the requested client updates
Make requested website updates using Jazel’s software (no website building experience required)
Gather new client requirements during the kickoff call
Develop creative briefs reflecting the client’s needs for their new website
Assist in the launch of the clients new website
Train clients on the use of Jazel
Perform consistent and ongoing proofing and quality control

Experience, Knowledge and Skill Set

Exceptionally engaging and friendly telephone presence
Ability to comfortably and professionally converse with senior level client personnel
Strong listening, common sense, and problem solving skills
Ability to prioritize workload to insure customers are taken care of in a timely and friendly manner
Commitment to exceed client and employer expectations
Computer and internet savvy
Extreme attention to detail
Self-motivated
Ability to work well in both individual and group environments
Ability to work in a fast paced environment
Strong written and oral communications skills
Should have good base knowledge and experience with MS Office or equivalent applications
Auto dealership experience a plus

Company:
Jazel is an internet software and services company providing web-based Enterprise Marketing Platforms (EMP) to our customers. Jazel software acts as a single point solution empowering customer centric businesses with an end-to-end application for the management of key customer touch points. Our full suite of functionality includes: website management, lead capture, lead delegation, business process management, email marketing, and customer relationship management. The product is comprised of a powerful toolset well suited for any business with the need for a dynamic web-presence and a corporate CRM philosophy.

Jazel is dedicated to the pursuit of Total Quality Management (TQM). We believe we can consistently deliver value for our clients through our dedication and pursuit of “Continual Improvement”, “Customer Satisfaction” and the delivery of “Customer Centric Solutions”.

Our Mission is to make the impossible possible, the possible easy and the easy elegant. We recognize this is a lofty goal and that is why we work so hard on our product and on our client’s solutions.

Website Account Manager

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