October 24, 2016
Car Shopper Trends

What You Need to Know About Today’s Car Shoppers

There’s little denying that the world of automotive retail has grown increasingly competitive over the past two years. Profit margins […]
October 24, 2016
Dealership Customer Experience Lessons

3 CX Lessons Dealers Can Learn From Amazon

Dealers sell cars. Amazon sells pretty much everything except cars (for now). So what could dealers learn from an online […]
October 24, 2016

3 Customer Experience Hacks Dealerships Can Learn From Apple

What do you get when you run a dealership like an Apple Store? A line of hipsters camped out for […]
October 24, 2016
Dealership Website Bottom Line

Your Website May Be Hurting Your Dealership’s Bottom Line. Here’s Why.

There’s a big problem in automotive retail. Car dealerships are losing sales opportunities on their website, and they may not […]
October 10, 2016

Summary: DrivingSales Consumer Experience Whitepaper – Building Trust Online

With Customer Experience (CX) being such a hot topic, last week we provided a quick summary of the four-part DrivingSales […]
October 10, 2016
Dealership Customer Experience

Summary: DrivingSales Customer Experience Research

Lately, Customer Centricity and the Customer Experience (CX) has been a huge topic of discussion in the larger business realm, […]
October 6, 2016
Forrester Customer Experience

Forrester: Customer Experience Drives Revenue Growth, 2016

Over the past few years, Customer Centricity and a focus on the Customer Experience (CX) has become a popular topic […]
October 3, 2016

5 Changes To Car Shopping That Are Giving Dealers Grief

Today, we’re going to do something a little different. We’ve written about how technology has brought about a new, empowered […]