We Make It Easy

Call Us

(866) 529-3555
5am - 5pm PST, Monday - Friday

Email Us

Support@jazel.com
You’ll get a response within 1 hour

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We're Here To Make Your Life Easier

When it comes to your website, we’ve got you covered. We’re with you every step of the way, checking in, answering questions, and making sure we’ve achieved the best solution to every problem. We offer:

  • Ongoing site support
  • Site success and performance reviews
  • Live support via phone from 5am – 5pm PST, Monday through Friday
  • Tech tips, industry advice, and online guidance

OUR SUPPORT PROMISE

The automotive and technology industries are chaotic, but you can always count on us. We will rise to the challenge and do whatever it takes to get things back on track and make your life easier. Our success is directly linked with that of our dealership partners – this is support for the long haul.

FREQUENTLY ASKED QUESTIONS

We respond to support requests within one (1) hour during business hours.

This will depend on the complexity and quantity of the request. Typical support request are completed within 24-48 business hours.

Critical customer requests can be emailed to our hotline: 911@jazel.com.

Just email us at support@jazel.com.

Homepage Banner Size:

  • 1920 x 630
  • Less than 2KB

SRP Banner Size:

  • 1024 x 91
  • Google suggest limiting the amount of 3rd party scripts on the site: "Third-party code can significantly impact load performance. Limit the number of redundant third-party providers and try to load third-party code after your page has primarily finished loading."
  • Support will require the following information to troubleshoot:
    • What browser are you using? (Chrome, Firefox, IE)
    • Are there specific pages or buttons where you notice speed delays?
    • Do you notice this same issue outside of the dealership? 
    • Do you notice slowness on mobile when you're off of wifi?
    • Are you logged into the backend of the website?

Yes, the process usually takes 24-48 business hours.  We will need the FTP credentials and a contact to the export destination.

Yes.  Send us an email or give us a call with your ideas and any examples that would be helpful in constructing a rules-based pricing stack presentation.

CONTACT SUPPORT

Contact Support

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