How A Customer-Centric Sales Process Boosts Profits — Part 1

More than just good customer service or a friendly salesperson, Customer Centricity goes to the heart of your dealership. It means approaching your business mindset from a customer-first perspective. Switching your perspective from dealer-first to customer-first doesn’t mean a less successful dealership — in fact, focusing on creating a customer-centric sales experience has been proven […]

How to Use Google’s Micro Moments to Enhance Your Automotive Marketing

A few years ago, Google defined the key micro-moments of the car shopping journey. Those shopping moments in the car buyer journey are the defining road map of search engine interaction with automotive marketing. Now, we’re bringing you in-depth analysis of each of these micro-moments and the automotive marketing strategies, tactics, and tips that these […]

Why Does Google Matter To Your Dealership’s Customer Experience?

[vc_row][vc_column css=”.vc_custom_1524153026885{margin-left: 25px !important;}”][vc_column_text]What does the search engine giant have to do with your dealership’s customer experience? There are a variety of ways that Google influences (or is influenced by) your online customer experience, some in much more subtle ways than others. In general, however, the major topics we’ll cover fall into two categories — […]

How to Accurately Determine the Speed of Your Dealership Website

The Importance of Website Speed Fast sites provide good user experience, and good user experience leads to higher conversions, more sales, happier customers, and a better reputation. That’s why the CX-obsessed (a title we wear with pride), are so interested – and invested – in providing the fastest possible loading times. Just look at Google. […]

Is Google’s Mobile-First Preference Hurting Your Car Marketing?

Google has a long history of mobile-awareness. They’ve been investing heavily in their mobile technology and user experience for over a decade. Over the years, these pushes towards mobile have created famous headaches for car marketing professionals, particularly in the realms of SEO and advertising, but recently, the increased pace of mobile-first adoption and adaptation […]

3 Ways a Personalized Website Experience Improves Customer Experience (and Sales)

What Is A “Personalized Website Experience”? For the average internet-goer, the most obvious example of “personalization” in online marketing is often the incorporation of the user’s name in a website, ad, or email text. Something like: Pictured: Personalization in one of the most common and easily identifiable forms. While this is a great use of […]

Reducing Friction in the UX Design of Your Automotive Website

What is “Friction” in User Experience? In user experience (UX), friction is anything that prevents a user from completing their goal. This is an incredibly simple definition, and yet, a surprisingly complex topic. Friction gets complex quickly because almost without exception, the goal is to remove it from your automotive website experience, and that can […]

Take Customer Centricity Beyond Brick and Mortar

We advocate for a customer-centric approach to all aspects of a dealership, but when it comes down to it, we’re experts in the online experience. The following is a practical guide to incorporating customer centricity into each aspect of your online experience.   Practicing Customer Centricity Online Dealerships have traditionally had a problem with their […]

How Do AMP Pages Change Your Customer Experience?

When AMP pages first came bursting in on the mobile search scene, they caused a huge uproar, but now they’re quietly defining our mobile experience. AMP pages were created to help address a problem that was preventing the boom of mobile search – poor mobile customer experience due to page speed. How exactly do mobile […]

3 Dealerships That Are Killing it With Customer Centricity

We’ve been talking a lot about customer centricity, and as awesome as it is as a strategy, it can be a little hard to imagine implementing customer centric tactics at home. So we put together a list of some of the top customer centric dealerships, and delved into exactly what makes them customer centric, and […]